Importance Of Emotional Intelligence Training In Improving Business Performance

It’s very easy to measure the hard skills and soft skills of an employee. Such skills can be tested using certain online training tools or assessments by the organization. However, there are a few aspects that cannot be measured like the emotional intelligence of an employee.

Emotional intelligence is the new buzzword in the corporate. Many studies and research have proved that if one possesses emotional intelligence he will be able to make sound decisions, build and sustain relationships, effectively cope with stress, and deal with turbulent changes in life. Thus, the organizations are emphasizing more on emotional intelligence training to build a strong workforce.

What Is Emotional Intelligence?

Emotional intelligence or EI is the ability to recognize, understand and regulate one’s emotions. The key skills in building emotional intelligence include-

  • Emotional awareness
  • Identifying one’s emotions 
  • Ability to harness those emotions and channel them into something productive like solving problems or doing some important office task
  • Regulating emotions

Most organizations today, consider Emotional Intelligence (EI) or Emotional Quotient (EQ) during the recruitment stage. It is believed that those who possess emotional intelligence are better able to perform than others who are driven by emotions. Thus, apart from other hard skills or soft skills training, many organizations have incorporated EI training into their online training programs.

Emotional intelligence training can help build the following skills in the employees.

  • Self-awareness-

EI training builds self-awareness among employees. Self-awareness means that employees will understand how different emotions manifest in them. This also helps them to understand their strengths and weaknesses. The mere understanding of this can aid in regulating one’s attitudes or behavior.  

For example, an employee who feels disappointed or angry might roll his eyes, or start crying. Displaying such emotions in front of the team leader or client can affect employees’ career growth.

  • Personal management-

EI training enables employees to manage their emotions on their own and find a better way to express their emotions. For instance, if a salesperson is unable to win the pitch, then instead of being angry or crying, he should figure out what went wrong and think of better ways to improve his sales pitch.

  • Social awareness-

EI training builds social awareness among employees. Social awareness helps them to predict or understand the other person’s emotions. For organizations, this is very important because it helps them understand their clients and customers better. For example, a salesperson who has received EI training will better understand and convince the clients.

  • Relatiosnhip menagenemt-

EI training helps employees manage their relationships with their colleagues, online instructors, L&D team, and clients. 

The abovementioned skills can be provided to employees through an online training program using Accord LMS

Such skills can help a business improve its performance in the following ways.

  • Better decision making-

EI training enables the employees and team leaders to make quick decisions even in the worst situations. 

  • Spotting business issues-

Employees with high EI or EQ can spot business issues quickly as they’re able to identify even the minute changes in the colleague’s or client’s behavior. For instance, an employee can idenetify the reasons why a client or customer stopped using their product or service.

  • More sales-

Employees possessing EI can help in retaining customers and thereby improving the sales of the company. For instance, employees who have undergone EI training can handle even tough clients.

  • Improves customer satisfaction-

EI training develops empathy in employees. Empathy means, understanding others’ (customers here) problems and issues by stepping into their shoes. This can be very useful to businesses. For instance, a customer support team can understand the challenges faced by the customers while using their product. Instead of giving justifications to customers, the customer support team should be open to listening to criticism and inform the same to the managing team. 

When customers feel they are being heard, they’re more likely to stick to your products or services.


Today, emotional intelligence training has become a key to improving business performance. Thus, organizations are slowly embracing EI training. To train employees, you can use an LMS that allows you to provide online training, eLearning content, online training assessments, and assignments. Good training can help your organization achieve business goals by strengthening the employees.